Cafforiy™ is owned and operated by Foshan Tianxin Health Technology Co., Ltd..

Cafforiy™ focuses on pet bowls for cats and dogs. The specific bowl shapes, materials, sizes, colors, and accessories available are listed on the individual product pages.

Compare the listed capacity, height, diameter, and other dimensions with your pet’s size and feeding habits. Product information can vary by model.

Not necessarily. Dishwasher, microwave, and other cleaning compatibility depends on the bowl material and finish. Follow the care instructions on the particular product page and any packaging.

No. Materials and finishes differ by product. Only rely on material or certification claims expressly listed for the item you are purchasing.

Stop using a bowl that has sharp edges or damage that may affect safe feeding. Contact us if the issue concerns a recent order.

After payment confirmation and required order checks, we aim to process and dispatch orders within 7 business days. Processing and shipping transit are separate periods.

The available payment methods are shown at checkout. Options depend on the payment providers enabled, the payment location, and the transaction.

Contact us promptly. We will attempt to assist before fulfillment, but an order may no longer be editable once preparation or dispatch begins.

Provide your order number and the email address used at checkout. Never send full payment-card details.

Estimated shipping transit is generally 10–15 business days from dispatch for supported U.S. destinations. Order processing takes up to 7 business days separately. Estimates are not guaranteed delivery dates.

Available shipping rates and methods, including any applicable shipping charge, are displayed during checkout.

Orders may be dispatched from available inventory or designated fulfillment partners. The shipment origin can differ from the company registered address.

When a shipment is dispatched and tracking is available, tracking information is normally sent to the email address provided at checkout.

Contact service@cafforiy.com with your order number. We will help review the available carrier or fulfillment updates.

Check the delivery area, neighbors, building reception, and carrier information. If you still cannot locate it, contact us so we can review your concern.

Eligible items may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

Email service@cafforiy.com with your order number, the product, and the reason for the request. Include photos when relevant.

For preference-based returns, pet bowls generally must be unused, clean, and in resalable condition, with included accessories and packaging where reasonably possible. This does not limit remedies for defective, damaged, or incorrect goods under applicable law.

Customers generally pay for preference-based return shipping. If the issue was caused by our error or a confirmed defective or incorrect product, we will provide an appropriate remedy at no improper cost to the customer.

Do not send returns to the company registration address unless customer support specifically instructs you to do so. We provide the authorized destination after review.

After the return has been received and inspected, or after another refund has been approved, we aim to issue the refund to the original payment method within 7 business days. Posting may take longer depending on your payment provider.