Order Processing

Following payment confirmation and any necessary verification, orders are typically prepared and dispatched within 7 business days.

Business days exclude weekends and relevant public holidays. We will contact customers where material fulfillment delays require notice or a revised estimate under applicable law.

Estimated U.S. Shipping Time

For supported United States destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. This estimate does not include the processing period of up to 7 business days.

Delivery times are estimates, not guaranteed arrival dates. Weather, seasonal demand, carrier disruptions, customs processing, or remote destinations may cause delays.

Shipping Destinations

Available shipping countries, regions, and service levels are determined at checkout. An address may not be serviceable if no delivery option is offered at checkout.

Shipping Charges

Shipping charges, if any, are calculated and shown during checkout before payment. We do not promise free shipping unless it is expressly displayed for the applicable order.

Order Fulfillment Locations

Items may be fulfilled from available inventory or from approved fulfillment partners. The shipping origin may differ from our registered business address.

Tracking Your Shipment

When your package has been dispatched and tracking information is available, a dispatch confirmation or tracking notification is normally sent to the email address used at checkout.

A tracking label may appear before the carrier records its first movement. Tracking update frequency is determined by the relevant carrier.

Shipping Address Accuracy

Please check recipient name, address, apartment or suite, postal code, and phone details before placing an order.

If there is a mistake, contact service@cafforiy.com promptly. We will try to assist before dispatch but cannot guarantee a change after fulfillment begins.

P.O. Boxes, APO/FPO & Territories

Support for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the size of the item and the services offered by our shipping partners. Available options, where applicable, appear at checkout.

Delays or Tracking Gaps

If tracking has not changed for an extended period or delivery is significantly delayed, email us with your order number. We will review the details and work with the carrier or fulfillment partner where appropriate.

We will provide any legally required choices or refund remedies if fulfillment cannot proceed as promised.

Delivery Marked Complete but Not Received

Check your mailbox, doorstep, building reception, neighbors, and the carrier’s delivery information where appropriate. If you still cannot locate the parcel, contact us so the circumstances can be reviewed.

Damaged or Incorrect Parcels

If a pet bowl arrives broken, chipped, damaged, incomplete, or incorrect, retain the item and packaging and notify us promptly with your order number and photos of the product, packaging, and shipping label.

Resolution is handled under our Return & Refund Policy and applicable consumer-protection law.

Lost, Returned & Undeliverable Packages

A package may be returned due to an incomplete address, an unsuccessful delivery attempt, or carrier restrictions. Contact us so we can review tracking, carrier status, and the available options.

Where legally permitted, reasonable reshipping costs may apply to errors attributable to an address supplied by the customer. We will not improperly pass our own fulfillment errors to the customer.

Contact & Related Policies

For shipping questions, email service@cafforiy.com with your order number.