Information We May Collect

We collect personal information that you provide to us, information generated when you use our store, and information received from service providers that support our services. The categories involved depend on how you interact with Cafforiy™.

• Contact and delivery details: name, email address, telephone number, billing address, and shipping address.
• Transactions: products ordered, purchase amounts, order and payment status, delivery details, returns, and refund history. Card payment information is generally processed by payment providers rather than stored as full card numbers by us.
• Communications: customer support messages, product inquiries, and information you choose to provide when requesting help.
• Technical and browsing data: IP address, browser and device information, approximate location inferred from IP, cookies or comparable identifiers, and interactions with our store.
• Marketing and measurement data: email marketing preferences and relevant ad interactions or purchase events where the corresponding services are enabled.

We do not ask you to submit unnecessary sensitive information when shopping or contacting support.

How We Use Information

We use relevant information to operate our pet-feeding-products store, fulfill orders, process payments, arrange deliveries, respond to questions, handle returns and refunds, maintain security, prevent fraud, and comply with applicable legal obligations.

We may also analyze store performance and, where legally permitted, measure advertisements, improve our marketing, and communicate about products or offers. Some processing may be based on fulfilling a contract, complying with the law, a legitimate business interest, or consent where required.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, and related technologies for essential shopping functions, analytics, advertising measurement, and personalized advertising where enabled.

• Essential technologies: help with cart, checkout, security, and site operation.
• Analytics technologies: may help us understand visits and product-page performance.
• Advertising technologies: may help measure ad interactions or show more relevant advertising where the applicable integrations are active.

Where required by law, non-essential technologies and relevant data sharing are subject to consent or other applicable privacy choices. You may use available cookie-preference controls on our store, browser settings, or the request channels described below. Browser settings alone may not control every advertising partner's data use.

Shopify & Payment Providers

We use Shopify to operate our online store. Shopify and authorized payment providers may process personal information needed for website hosting, fraud prevention, checkout, payment processing, and transaction management.

For information about Shopify's own processing, see Shopify's Privacy Policy. Relevant payment providers may also publish separate privacy notices.

Service Providers & Disclosures

We may disclose information as reasonably needed to operate our business to the following categories of third parties:

• Shopify, payment processors, and fraud-prevention or security service providers;
• Warehouses, shipping carriers, and fulfillment partners;
• Customer-support, hosting, website analytics, and communications providers;
• Advertising and measurement providers, including AppLovin if its relevant services are enabled.

We may also disclose information when required by law, to address lawful requests, to protect rights and safety, or as part of a lawful business transfer. Third parties may act as service providers or as independent controllers, depending on their role and the applicable terms.

AppLovin & Advertising Technologies

We do not intend to share sensitive personal information, children's data, or custom events or objects with AppLovin. AppLovin-related collection or sharing is limited to actual integrations in use and must be subject to applicable notices, consent choices, and legal requirements.

Interest-Based Advertising & Your Choices

Depending on your location, you may have the right to opt out of certain targeted advertising, profiling, or qualifying sale or sharing of personal information. Where a consent or opt-out mechanism is legally required, we must honor applicable choices and signals through the technologies we operate.

You may contact service@cafforiy.com with the subject Privacy Request for help exercising your rights or locating any applicable privacy-preference controls. Requests relating to data held independently by AppLovin may also be submitted through AppLovin's request portal.

Available rights and opt-out methods vary by law and by the integrations that are actually enabled on this store.

Order & Customer Communications

We may contact you about orders, shipping updates, payment issues, returns, refunds, account security, or customer-service questions. These messages relate to providing our services.

Where you opt in to marketing messages, you can unsubscribe using the unsubscribe option in the message or by contacting us. We may still need to send necessary transaction and customer-service communications.

Information Retention

We keep personal information for the period reasonably needed to provide orders and support, meet accounting and legal obligations, prevent fraud, resolve disputes, or enforce agreements. Different types of records may have different legally required retention periods.

When information is no longer needed, we seek to delete it, de-identify it, or otherwise handle it according to applicable law and our operational requirements. Data held by independent third parties may be subject to their own retention practices.

Cross-Border Processing

Cafforiy™ is operated by Foshan Tianxin Health Technology Co., Ltd. in China. To operate our online store, relevant information may be transferred to or processed by service providers located in other countries, including where Shopify, payment processors, or fulfillment and advertising partners operate.

We take steps intended to apply legally required safeguards to cross-border transfers where applicable. Privacy and data-protection laws may differ among countries.

Your Privacy Rights

Depending on the laws of your state or country, you may be able to request access to, correction or deletion of, or a copy of certain personal information; withdraw consent where it is the legal basis for processing; and opt out of certain targeted advertising, qualifying sales or sharing, or specified profiling activities.

Applicable law may provide additional rights, such as an appeal if we deny certain requests. We may need to verify your identity, and lawful exceptions may apply. We will not discriminate against you for exercising rights protected by applicable law.

Making a Privacy Request

Send an email to service@cafforiy.com with the subject Privacy Request. Please describe the information or privacy right involved, along with enough details for us to identify the relevant order or account.

We may ask for information reasonably needed to verify your identity or authority to act for another person. Do not send full payment card numbers, passwords, or unnecessary sensitive data. We will review and respond to eligible requests within timeframes required by applicable law.

Data Security

We use reasonable technical, organizational, and administrative measures intended to protect personal information from unauthorized access, misuse, alteration, or loss. Third-party providers may apply their own security controls for information they process.

No online system is completely secure. Please safeguard your account credentials and contact us promptly if you suspect unauthorized access.

Children’s Privacy

Although we sell pet-related products, our website is intended for general consumer shopping and is not directed to children under 13. We do not knowingly collect personal information from children under 13 in violation of applicable law.

We do not intend to use AppLovin advertising integrations for individuals who are children under applicable law. If you believe a child has submitted personal information to us, please email service@cafforiy.com.

Third-Party Websites

Our pages may include links to external websites, such as payment services, delivery providers, and advertising partners. Their privacy notices and terms apply to their own sites and services. We encourage you to review those notices before supplying information to them.

Policy Updates & Contact

We may update this Privacy Policy if our products, store technology, service providers, legal obligations, or data practices change. Material updates will be reflected on this page with an updated date, and additional notice will be provided where law requires.

For privacy questions or requests, contact service@cafforiy.com or visit our Contact Us page.