Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact customer support before that period expires to open a request.

Eligibility is subject to the product condition, return instructions, and applicable consumer-protection laws described below.

How to Request a Return

Before shipping an item back, email service@cafforiy.com.

• Order number and the email used at checkout
• The pet bowl or accessory you want to return
• The reason for your request
• Photos or video if an item is damaged or incorrect
• Photos of packaging and shipping label, where relevant

Our support team will review the information and send the appropriate authorization and return instructions where eligible.

Condition & Return Eligibility

For a preference-based return, pet bowls should generally be unused, clean, free of pet-food residue, undamaged, and reasonably suitable for resale, with included components and original packaging where available.

We may inspect returned goods. These preference-return conditions do not remove legally required rights or remedies for defective, damaged, or incorrectly supplied products.

Return Shipping Costs

For a change-of-mind or preference-based return, the customer is generally responsible for return shipping costs unless stated otherwise at the time of authorization.

If we confirm an error attributable to us, including a defective, damaged-in-transit, or incorrect item, we will arrange a legally appropriate remedy without improper additional charges to the customer.

Return Address & Authorization

Do not ship a return to our registered company address unless customer support specifically confirms it as the authorized return location.

The correct return destination and any packing or labeling requirements will be provided after the request is reviewed. Unapproved shipments may delay assessment or become difficult to locate.

Excluded or Restricted Returns

Depending on the circumstances, preference-based returns may not be available for personalized items, gift cards, clearly identified final-sale goods, or products that are heavily used, materially altered, or missing essential parts.

Discounted items are not automatically excluded. Any restrictions must be disclosed clearly, and nothing in this section limits non-waivable statutory consumer rights.

Broken, Damaged, Defective, or Incorrect Pet Bowls

Please inspect your order after delivery. If a bowl arrives cracked, chipped, defective, incomplete, or different from the product ordered, contact us promptly, preferably within 7 calendar days, to make investigation easier.

Attach clear images of the problem and retain the product and packaging while we assess it. Reporting after this suggested period does not automatically eliminate statutory remedies or the stated return rights.

Exchanges & Replacements

Exchanges depend on product availability and the reason for the request. If a replacement is appropriate, our team will explain whether the existing item should be returned, retained, or disposed of safely.

For a customer preference exchange, any price difference and applicable shipping cost will be disclosed before proceeding.

Refund Processing

Where an approved return requires receipt and inspection, we will initiate the eligible refund to the original payment method within 7 business days after the return is approved following inspection.

Where no return is required, the refund will be initiated within 7 business days after approval. Banks and payment services may require additional time to post the credit.

Original Shipping & Restocking Fees

We do not charge a separate restocking fee for a return approved under this policy. Original shipping costs may be nonrefundable for preference-based returns where this was disclosed and permitted by law.

Any legally required return of shipping charges or other amounts will be honored.

Order Changes & Cancellations

Contact us promptly if you need to change or cancel an order. We will try to assist before fulfillment begins. Once the item has shipped, cancellation may no longer be possible and the return process may apply.

No cancellation fee is charged for an order successfully canceled before fulfillment.

Late or Missing Refunds

If you have received a refund confirmation but do not see the credit, first check with the payment provider for posting time. Then contact our support team with your order number and the refund confirmation details.

Do not email your full payment-card details.

Contact & Policy Links

For assistance, contact service@cafforiy.com or +86 182-0700-3362 during 8:00 AM – 10:00 PM Daily.